This comprehensive 2-day program is designed to empower professionals with the skills and mindset required to identify, analyze, and resolve complex problems systematically. By examining various thinking methods—including creative, innovative, critical, vertical, lateral, and Janusian thinking—participants learn to uncover the real issues behind superficial challenges. The course emphasizes understanding why problems occur, how to take structured action to prevent recurrence, and how to transition from reactive "fire-fighting" to proactive, pre-emptive problem resolution. Engaging lectures, brainstorming sessions, group workshops, and dynamic mind and music exercises guide you toward developing a uniquely effective problem-solving model and cultivating the mindset of an innovator.
Who is it for?
This program is ideal for managers, team leaders, and professionals who are keen to move beyond surface-level problem resolution, aiming instead to analyze underlying causes, implement structural solutions, and foster a proactive, innovative approach to decision-making within their organization.
Key Learning Outcomes
Understand the multifaceted causes of problems by evaluating historical trends, system failures, and organizational patterns.
Develop the ability to discern the true, underlying issues behind apparent challenges.
Learn to take decisive action at a structural level to prevent recurring problems.
Master a spectrum of thinking methodologies, including vertical, lateral, creative, critical, and Janusian thinking, to expand your problem-solving toolkit.
Build pre-emptive thinking skills to shift from a reactive to a proactive, "predictability intelligence" approach in crisis handling.
Apply specific tools and models such as Kaizen, focused brainstorming, and P.A.J.E.R.O., empowering continuous improvement within your team or organization.
Reflect on personal strengths and weaknesses to design and implement your unique problem-solving model.
Overcome resistance to change and effectively own the solution through structured implementation techniques.
Modules
Creative Thinking
Innovative Thinking
Critical Thinking
Vertical & Lateral Thinking
Janusian Thinking
Why history repeats itself?
Why the inability to learn from past mistakes?
‘Fire Fighting’ syndrome
The need to fight the fire fighting culture
Safety Analysis
Failure Analysis
Quality Analysis
Systems Analysis
Event – Pattern – Structure
Incident – Sequence of events – Root cause
What is Pre-emptive thinking – ‘Predictability Intelligence’
Are we by nature Reactive or Responsive (pro-active) to crisis handling?
How to sharpen Pre-emptive thinking (P.I.)
Application in the work place (Reactive culture or Pro-active culture)