About Course

Effective teamwork depends on the ability to manage conflicts constructively. Our Team Conflict Management & Resolution program equips team leaders and members with the skills needed to address and resolve interpersonal and group disputes before they escalate. With a mix of role-playing scenarios, expert insights, and practical exercises, you will learn how to foster a culture of trust and open communication, turning conflicts into opportunities for growth and collaboration.

Who is it for?

This training is ideal for team leaders, supervisors, and HR professionals who are responsible for managing or contributing to team dynamics and wish to build a more harmonious, high-performing workplace.

Key Learning Outcomes

• Identify common sources and root causes of workplace conflicts.
• Develop active listening and empathy skills to facilitate open dialogue.
• Master mediation and negotiation techniques to resolve disputes effectively.
• Create strategies to build a culture of psychological safety and trust.
• Transform conflict into opportunities for team growth and improved collaboration.